Terms and Conditions

1. Introductory Provisions
The operator of the apartments is the company innovation hub s.r.o., with its registered office at Jaurisova 515/4, Michle, 140 00 Prague 4, ID 17791341, registered at the Municipal Court in Prague, Section C, Insert 376735 (hereinafter referred to as the "provider"). The General Terms and Conditions apply to all stays and other services mediated on the website www.karlsbad.apartments.

2. Contractual Relationship
The contractual relationship between the provider and the customer arises after the completion and submission of the electronic "booking request" on the website by the customer and the sending of the electronic "booking confirmation" by the portal to the customer. By submitting the booking request, the customer confirms that they have the necessary information about the stay in full and that they have thoroughly acquainted themselves with these general conditions of the portal and agree to them. The portal reserves the right to communicate changes to the data provided on the website before confirming the booking. In case of discrepancies between this data and the data in the booking confirmation, the data stated in the booking confirmation shall be binding. Electronic (email) communication is agreed upon for mutual communication. Notices made in this manner shall be recognized as valid written notices.

3. Price of Stay
The price of the stay is the price stated in the booking confirmation. Additional services are included in the price of the stay only if expressly stated. Any discounts announced after the booking confirmation does not entitle the customer to such discounted price. In case of a discount claim, the customer is obliged to apply this discount before submitting the booking request. In case of a claim for multiple discounts, only one of them can be applied. In some cases, the price of the stay may not include additional charges. These include, in particular, recreational fees, parking fees, fees for sports facilities, energy costs, deposits, etc. Information about fees is provided in the additional information on the website as well as in the booking confirmation. Mandatory fees not included in the price of the stay must be paid by the customer to the provider on-site. The portal is not responsible for any changes in the amount of fees stated in promotional materials compared to the actual fees collected on-site by the provider.

4. Payment Conditions
The customer is obliged to pay the price of the stay according to the instructions in the booking confirmation. The customer pays a reservation deposit in advance amounting to 100% of the price of the stay, without payment of which within the specified period, no confirmation of the contractual relationship will occur. If the customer does not comply with the agreed payment conditions or does not appear for the stay, the customer's claim to the stay expires.

5. Changes
If, for objective reasons, there is a change in essential conditions before the start of the stay, the customer may be proposed a change. In such a case, the customer has the right to agree to the change or to withdraw from the contract. If the customer does not withdraw by written notice within 10 days from the date of receipt of the proposal for change, it shall be deemed that the customer agrees to the change.

6. Cancellation of Stay
The customer is entitled to withdraw from the booked stay at any time by providing a written notice of withdrawal to the provider. In case of cancellation of the stay, the customer will be charged a cancellation fee amounting to 100% of the price of the stay.

7. Execution of Stay
The voucher for the stay will be sent to the customer electronically immediately after payment of the reservation deposit. The customer is obliged to address any complaints directly on-site with the provider. The portal will provide assistance to the customer in case of a complaint, but shall not be liable for it. If a dispute arises between the contracting parties, the Czech Trade Inspection (www.coi.cz) shall be the subject of out-of-court resolution.

8. Data Protection
The company innovation hub s.r.o., with its registered office at Jaurisova 515/4, Michle, 140 00 Prague 4, as the controller, processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation and other legal regulations. For the purpose of fulfilling the contract, the following personal data of customers are processed: (name, surname, email address, address of residence, date of birth, IP address, cookies) on the basis of legitimate interest. The portal will process personal data manually and automatically directly through its authorized employees and further through processors authorized by the portal on the basis of personal data processing agreements. The portal will process personal data for a period of 5 years. The customer has the right to access their personal data processed by the portal, their correction or erasure, if necessary restriction of processing, and the right to object to processing. The customer also has the right to obtain from the portal personal data concerning them and which the customer has provided to the portal. Upon request from the customer, the portal will provide the customer with the data without undue delay in a structured, commonly used, and machine-readable format or will provide them to another controller clearly designated by the customer. This right does not apply to personal data that is not processed automatically. The portal does not intend to provide personal data to third countries. If the customer believes that their personal data is being processed unlawfully, they may lodge a complaint with the supervisory authority, which for the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).

9. Final Provisions
The customer agrees to the processing of their personal data by the portal and declares that they are authorized to give and hereby give this consent also on behalf of all persons participating in the stay. These general conditions of the portal apply to all stays listed on the website and come into effect on 1.1.2023 for stays commencing after 1.1.2023. The possible invalidity of individual provisions does not affect the overall validity of these conditions.